Dec 22 2009
CCTV Cameras Are Only One Component To A Satisfied Customer
Customer satisfaction depends solely on their needs being met. These needs are often budgetary but a CCTV camera installation that doesn’t cover the perceived areas of need is as bad or worse than no CCTV camera coverage at all. The cameras, types of cameras, lenses, multiplexers and recorders all play a factor in the successful installation of a CCTV camera system.
A successful CCTV camera installation is only successful if it meets the needs of the client. These needs must be determined prior to the determination of the equipment required, the location of the equipment and the end use of the equipment. These factors can only be made clear by a meeting with a representative of the company providing the CCTV camera installation and the client who is purchasing the equipment. An initial meeting that determines client needs together with a subsequent meeting in which the solution to those needs should be made.
The client must in the meetings accurately represent their needs to the provider. The resolution of those needs is the responsibility of the CCTV camera installation provider. The provider will know of optional equipment that will meet the needs of the client. These options should be provided to the client in subsequent meeting to allow the client the ability to make an informed decision as to exactly what equipment will meet his needs in the most economical manner. Some of these options may require additional budget meetings by the client and their staff or management. The CCTV provider should provide for these budgetary considerations with options for alternate equipment.
In many cases, the client will only want general surveillance of an area and a black and white camera with a fixed iris lens will suffice. In other areas, the coverage must include a color video camera equipped with backlight compensation and an auto iris lens. These considerations can be brought out to the client in a subsequent meeting. The provider of the CCTV camera installation should provide the client a scale drawing showing camera positions, areas of coverage and types of cameras involved in the coverage. This scale drawing will permit the client to actually see what areas of their property are covered and allow them to present the drawing to a supplemental budget review meeting.
Meetings between client and provider provide open lines of communication between both parties. Many budget overruns are caused by incomplete communication between client and provider or misunderstanding between the two parties. When the final contract is signed between client and provider, both parties must have a clear understanding of what is to be supplied, what areas are to be covered and what the final budget is. The provider in meeting the clients needs with solutions to the problems and will insure that the client is happy and satisfied with the solutions presented to them.
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